UCP of the North Bay
Adult Day Program Update
March 27, 2020
How UCP of the North is helping participants through personal connection
Gone for Good: We are continuing to make daily contact with our participants through telephone calls, emails, and texts. We added a few video chats with several of our participants, which seemed to cheer everyone up being able to see one another.
Our Production Manager, Jay, did several curb side visits with our participants. He stayed in his vehicle while our participants stayed on their sidewalk. It was a unique way to do his daily check-in and another “first” for our Outreach Program.
Highlight: Our Program Coordinator, Jenny, invited one of our participants, who was having a difficult time staying inside, to our Gone for Good Garden for a few hours of much needed respite. The visit included playing word games and playing with Jenny’s new puppy, while using safe social distancing.
WineBev Services: We are contacting our participants daily as we work to create different ways of communicating based on needs, skills, and access to technology. At this point, we simply ask how they are doing, what they are doing, and if there is any support that we can provide. WineBev Services, like our other programs, has divided up all our staff members and participants into outreach groups so that everyone is contacted with as much consistency as possible.
Because WineBev Services is part of the wine industry’s essential services, we are doing our best to ship product that was assembled by our participants to our customers. This is happening every day by staff members that are using best social distancing and health practices. We look forward to the day when our participants can safely work again at our facility and in the community like we have been doing all these years.
Highlight: Our President of Business Operations, Mike, delivered some toilet paper to a residential facility serving medically fragile individuals. We appreciate the many good deeds that we are seeing every day, and we will continue to do our part.
OADS: We contacted all participants, families, and residential service providers to inform them of our intent to call participants daily as part of our UCP of the North Bay Outreach Program. Those calls have also provided the opportunity to inform participants that they would be paid while we are operating remotely based upon the average wages that they were receiving previously. The news was well-received and is effective until otherwise notified.
Our Assistant Program Coordinator, Tori, has started a Facebook Group to give those staff members and participants who use social media a platform to communicate, be informed, and provide support. Tori and other staff members will eventually be hosting program activities and classes using Zoom Video Conferencing. UCP of the North Bay is in the process of developing that capability for all our programs.
Highlight: Tori held her first Zoom Meeting with two staff members and three participants. What was a “first” with our Outreach Program will eventually be welcome standard practice.
Senior Program: Our Program Leaders have been contacting each of our participants to see how they are doing. Most of our participants live in Board and Care homes and are spending time with their housemates and staff members. Recognizing that they miss the social connection that our program has to offer, our goal is to compliment what they are doing currently with activities that we can provide using Zoom Video Conferencing. We are hoping to offer activities like storytelling, arts and crafts, and bingo in as social a format as possible.
Highlight: One of our staff members, Marc, also works with one of our participants, Dannie, at his home where he lives with assistance. Dannie loves coming to our Senior Program and Marc has been able to replicate our program at his home, amazingly without the use of technology!